Returns and complaints

How does it work?

We want you to be happy with your new BY-BAR items. If some items were not as expected for any reason, they can be returned within 14 days after receiving the package. Within these days you can choose whether you wish to return or change for another size, color or a whole other item. The product must never be worn, undamaged and (insofar as possible) packed in the original, undamaged packaging.

If you wish to return or change items, please fill out the returns form, which is added to your package, together with a copy of the delivery note.

The returns need to be send to the address below:
BY-BAR
Returns department
Van Schootenstraat 19
4835 CJ Breda, The Netherlands

After we have received the item with the filled out returns form and delivery note, we will evaluate this article as soon as possible. You are responsible for a neat and undamaged return of the article. 

Cost of return shipping

As a customer you are responsible for the return costs of the package. The costs depend on the shipping method you choose.

Refund

You can expect the purchase amount of your return within 3 working days on the account number with which your order has been paid. Items purchased in the sale can be returned and the purchase amount will also be refunded.

Changing items

Unfortunately it is not possible to exchange your article. We therefore ask you to return the relevant article and place a new order.

Gift card and returns

If you want to return an item purchased with a gift voucher, a new gift voucher will be issued with the amount of the returned item.

Combination discount

When returning an item that is part of a combination discount with another item, this will be taken into account of refunding.

Note: The returning process can take up to a maximum of two weeks. In case you did not receive a confirmation or clarification, please contact us via e-mail service@by-bar.nl or by phone 31(0) 76-3030900.

 

Notify complaint

The BY-BAR team tries to serve you as fast as possible and at the best possible way. The clothes are developed and produced with ultimate care where high quality is one of the most important aspects. If there is anything wrong with your article, please inform us as soon as possible.

Send an e-mail to service@by-bar.nl or contact us via the contact form above. Describe your complaint precisely and give information about the following – if applicable: - your order number, the date of purchase, and the location of purchase (webshop, selling point, one-day-shop). We strive to answer your e-mail within 3 business days containing the information of what can be done about the complaint.