how does it work?
we want you to be happy with your by-bar purchases. If that's unfortunately not the case, the item can be returned within 14 days of receipt of the product.
The product must be unworn and undamaged and (as far as possible) packed in the original and undamaged packaging.
make a change
Let's be aware together of the impact the fashion world has on our environment. Together we can bring a change. Make more conscious choices, shop smarter and return less. For this reason you cannot return for free at by-bar and you are responsible for the return costs of your package. The costs depend on the shipping method you choose.
would you like to order another size? Return the item in question and then place a new order for the correct size. The purchase amount of your return will be refunded within 3 working days to the account number with which your order was paid.
The by-bar team does its utmost to provide you with the best possible service as quickly as possible. Extreme care is taken in the development, quality and execution of its products and services. if there still is something wrong, we ask you to report this to us as soon as possible.
You can send an email to email@example.com. Describe the complaint accurately, including a photo, the invoice number, the date of purchase and the location where you purchased the product. We strive to answer you within 2 working days with information about the handling of your complaint. If you have a complaint about your purchase which you baught in one of our partner stores, we ask you to contact the relevant partner store.